Job: Product Advisor – Veterinary – York

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Job Number 1002994
Title Product Advisor – Veterinary – York
Location york
Job Description

My client are a reputable veterinary device manufacturer in the UK, an exciting new role has arisen due to growth within their business for an experienced Technical Support Advisor. The role will be based at their offices in York.

 

The Technical Support Advisor will provide telephone support to veterinary clinics, research facilities, veterinary academic settings, end users, and distribution partners in the areas of chemistry, haematology, coagulation, rapid diagnostics, and instrumentation.

As the Technical Support Advisor;  you would overall be responsible for the following:

 

  • Handle incoming technical support calls from veterinary practices and field sales
  • Trouble shoot, document, place orders, and process product failures according to procedures
  • Work cooperatively with Product Specialists and Product Managers to identify root cause of problem.
  • Identify trends in customer satisfaction or dissatisfaction and escalate as appropriate.
  • Educate customers about methodology, features and benefits, and technical application to improve product performance and customer satisfaction.
  • Initiate follow up calls for installation survey, product notification, and software updates.
  • Monitor call volume via Contact Client Centre; manage tasks and projects while providing optimal phone coverage
  • Contribute positively to a team environment and provide backup coverage when necessary.
  • Prepare and review product support information.
  • Participate on product development or marketing teams to provide the voice of the customer.
  • Occasionally travel to customer sites to provide support, installation, and training.
  • Occasionally attend tradeshows and conventions.
  • Present a professional image at all times.

Requirements:

  • An equivalent combination or education, training, and experience will be considered
  • Experience in veterinary technology, laboratory technology, medical/nursing field preferred
  • Excellent telephone manner
Salary £24,000 – £27,000
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